ABOUT PAM RAGLAND
Pamela S. (“Pam”) Ragland owns and operates Aiming
Higher Quantum Success Co., where she consults with organizations and
individuals to implement successful, seamless, "pain free"
organizational and personal transformation.
Pam has owned and operated Aiming Higher since 2000, and
has been helping organizations and individuals implement successful
transformations for more than 27 years. In 2004 Pam developed a new
technology that helps effortlessly deal with resistance to change, and
many of the root issues in people which cause conflict in organizations. This
proprietary Trade Secret method is called Thought ShiftingTM and is found nowhere else. It is Pam's secret weapon in helping
dramatically speed up the process of effortless change for
Through the introduction of Thought ShiftingTM,
along with Pam's already very successful organizational transformation
methods and strategies, Pam has been able to help many organizations and
individuals successfully navigate change to implement new business
processes, strategies, and customer focused solutions which ultimately
result in greater productivity, success, and even happier employees and
customers. Collectively she calls her approach the "Win3 ProcessTM" where the organization, customers, and
employees all benefit for a win-win-win.
Pam is familiar with governments and politics. She is
currently an appointed official in her city of Rancho Santa Margarita,
California, and has also run for local office. She has also been
called on to consult with the Air Resources Board of the State of
Pam's methods are designed for whole scale organizational
transformation from the top down (or bottom up). She has a rare
specialty in technical organizations, in particular Information
Technology. Pam also has a specialty in integrating
organizations together, both in absorbing new departments, integrating
organizations from various physical locations, and in setting up new
organizations via outsourcing.
Most of Pam's clients are organizations who have
grown in one way or another, and this has resulted in growing pains. It
may be a small company or division which grew from small to large too
quickly or in a disorganized fashion, have acquired new businesses
or divisions, or in some cases were just never set up for
substantial growth in the first place. Pam excels at helping the
toughest and most problematic organizations.
Pam lives in Southern California, in Rancho Santa
Margarita. She has two young children, and a horse.
Pam has been helping people transform in one capacity or
another for more than 27 years. From her earliest days working in a
hospital while studying to be a physician, to Directing the Process
and Organizational Quality Department (specialty in Information
Technology change) for an international healthcare company (now called
Tenant), to running the Organizational Quality and Transformation
Department for what is now Verizon Wireless (again, specialty in
Information Technology strategies and processes), to six years as a
consultant for what is now Accenture Consulting (one of the top
consulting companies in the world). During the past eight years as owner of
Aiming Higher Quantum Success Co., Pam's focus has been helping
organizations and their people change quickly and effortlessly.
A partial list of past clients includes the following:
The City of Rancho Santa Margarita
Fidelity Investments (worldwide transformation
Cyprus Amax Minerals
Intelligent Electronics (computer hardware
And many other Fortune 100 companies, mid-range
companies, and several government entities
While at Accenture, Pam was one of a team of 10
people in a company of 60,000. She developed methods to create seamless
organizational transformation ultimately used by not just the team but the
entire consulting company. She is a thought leader. Pam
is able to get results like no one else, reducing what she calls
"Fallout"--the people who leave because they cannot successfully
navigate the change. "Fallout" always has a domino
effect which serves to undermine the organization and the change
efforts. Out of this work, Pam developed her signature Win3 ProcessTM.
Pam is comfortable consulting with and coaching all
levels of the organization from the CEO, to the Board of Directors, to the
Directors, Managers, and front line staff/workers. She has the
unusual ability to connect at all levels and gain rapport.
Pam's education: Bachelor of Science, Business
Pam has also taught Organizational Change, Organizational
Development, Customer Service, Employee Satisfaction, Information
Technology Processes and Life Cycle, Facilitation, Visioning, and many
other courses for Fortune 100, governmental, and community
Pam's overall strategy is to work with your
organization to create a transformation which ultimately increases
your bottom line, and your productivity. Pam's philosophy is your
organization is already a Masterpiece, and you may need some
assistance to reveal this for your employees, customers, and stake
holders. Unlike many change agents,
she learned long ago it is the people who do the work who must ultimately
drive the change. This is where Pam's expertise in Human Behavior
becomes essential to your transformation efforts. She can visit any organization and quickly assess
the environment, and make a recommendation on the right strategy to
accomplish your goals (and avoid common and often deadly pitfalls).
It is essential to understand the root cause of issues,
and to use the right strategy as a result. Otherwise, you are
treating the symptom and the problems will continue. Pam likens it
to going to the doctor with a cough -- do you have a cold or lung
cancer? The treatment is different depending upon the
cause. Pam has a deep understanding about how to identify the
root cause, so you are not wasting your efforts working around the edges
which always takes more time, energy, and expense. And, worse,
may cause you to lose valuable employees and customers in the
process. (It is the complacent who will stick it out... very
often you are losing good employees/staff and customers without even
Frequently Pam's Win3 ProcessTM approach
will involve both a top down and bottom up transformation strategy.
That is, getting the most senior management on board with the change,
while concurrently gaining support from middle management and front line
workers/staff. Pam uses a "transformation from the inside
out" approach. Pam does not simply consult, train, and "do
things" to your organization. Rather, she actively engages your
organization to own the change for themselves. In this way, it
becomes a part of how you do business going forward rather than some
external project that dies once Pam is no longer there. Your organization
is forever changed for the better.
This is where Pam's deep understanding of Human Behavior
comes into play. Many companies can help you create a
strategy. There are "in the can" business process and
Information Technology methods available. But, few have any real
understanding at all of Human Behavior, how your employees are likely to
react to your strategy, change, and incentives--and the result to your
organization. Your employees do the work every day. No
organization can afford in the short or long term to have a whole scale
exodus and this is completely avoidable.
As a side note, in Pam's work with personal
transformation, and through her creation of Thought ShiftingTM,
she realized she was also helping people transform in the areas of
anxiety, stress, depression, burnout, and even addictions. Pam often
integrates "Masterpiece Coping Strategies" into her work,
especially in organizations suffering from high levels of stress, illness,
depression and high healthcare costs due to addictions. This not
only makes for a more productive workforce, and happier customers (have
you ever spoken to an employee who was stressed as a customer? Not
pretty!), but ultimately saves your organization in related and often
hidden healthcare and disability costs - and sometimes even lawsuits.
Pam's strategy always includes an assessment of
your organization, helping you create a manageable platform for change,
creating a strategy for integrating the change into your organization,
training at all levels, and ongoing coaching to integrate the change
into your organization. Her overall goal is not yet another project,
but lasting, quick, and effortless change.
This approach means you won't waste your money with yet
another training program that does not live on once your employees go back
to their desks. Rather, it becomes the new way of doing business.
You can hear more about Pam's organizational change
strategy and philosophy in this radio interview.
here to listen
Pam will work with you directly to develop a strategy
that involves as many of your own resources as possible. When
necessary, and with mutual agreement, she will augment some of her
additional resources for training, and/or coaching, depending upon the
extent of your organizational transformation efforts. Pam will
always work with you to develop your strategy, facilitating oversight and
management of your transformation effort.
Pam has several coaches and teachers who are trained in supporting
her proprietary and Trade Secret Thought ShiftingTM methods.